Privacy Policy

Last Updated: September 2026

DIY Your Biz respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains what information we may collect when you visit our website, contact us, request a quotation, or use our services, as well as how that information may be used and protected.

1. Information We Collect

Depending on how you interact with us, we may collect information such as:

  • Your name;
  • Email address;
  • Telephone or WhatsApp number;
  • Business name;
  • Website or social media information;
  • Information submitted through enquiry or quotation forms;
  • Project requirements;
  • Communications between you and DIY Your Biz;
  • Payment and transaction-related information;
  • Device, browser, IP address, and website usage information; and
  • Other information you voluntarily provide.

Where payments are processed by third-party payment providers, we generally do not directly store complete payment-card information.

2. How We Collect Information

We may receive information when you:

  • Complete a form on our website;
  • Contact us through WhatsApp, email, telephone, or social media;
  • Request a quotation or website preview;
  • Purchase or engage our services;
  • Subscribe to marketing communications;
  • Interact with our website; or
  • Otherwise communicate with us.

Certain technical information may also be collected through cookies, analytics, and similar technologies.

3. How We Use Your Information

We may use personal information to:

  • Respond to enquiries;
  • Prepare quotations and proposals;
  • Deliver website and digital services;
  • Communicate about your project;
  • Process and maintain transaction records;
  • Provide customer support;
  • Improve our website and services;
  • Understand how visitors interact with our website;
  • Protect our website and services against misuse or fraud;
  • Send marketing communications where permitted;
  • Comply with legal obligations; and
  • Establish, exercise, or defend legal rights.

4. Legal Basis for Processing

Where applicable, we process personal data on recognised lawful bases, including consent, performance of a contract, compliance with legal obligations, legitimate interests, and other lawful grounds permitted under applicable data-protection legislation.

5. Marketing Communications

Where required, we will obtain appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time using the method provided in the communication or by contacting us.

Transactional or project-related communications may still be sent where necessary to provide a service you requested.

6. Sharing Your Information

We do not sell your personal information.

We may share information where reasonably necessary with service providers that help us operate our business, including:

  • Website hosting providers;
  • Payment processors;
  • Analytics providers;
  • Communication and email providers;
  • Cloud-storage providers;
  • Contractors involved in delivering services;
  • Advertising and marketing platforms where applicable; and
  • Professional advisers.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights, users, or services.

7. International Data Processing

Some technology providers we use may process or store information outside Nigeria.

Where personal data is transferred internationally, we aim to use appropriate safeguards and handle such transfers in accordance with applicable data-protection requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and transaction records, resolving disputes, and complying with legal obligations.

Different categories of information may therefore have different retention periods.

9. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or storage system can be guaranteed to be completely secure.

10. Your Data Protection Rights

Subject to applicable law and the circumstances of the processing, you may have rights relating to your personal information, including rights to:

  • Be informed about how your information is processed;
  • Request access to your personal data;
  • Request correction of inaccurate information;
  • Request deletion where applicable;
  • Object to certain processing;
  • Request restriction of processing;
  • Request data portability where applicable;
  • Withdraw consent where processing relies on consent; and
  • Lodge a complaint with the relevant data-protection authority.

We may need to verify your identity before fulfilling certain requests.

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, measure marketing performance, and improve our services.

Where consent is legally required, non-essential cookies will be used subject to your choices.

More information is available in our Cookie Policy.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

Their privacy practices are governed by their own policies. DIY Your Biz is not responsible for the privacy practices or content of third-party websites.

13. Children's Privacy

Our services are intended primarily for businesses and are not designed to knowingly collect personal information from children without an appropriate lawful basis or authorization where required.

14. Changes to This Policy

We may update this Privacy Policy as our services, technology, or legal obligations change.

The latest version will be published on this website with an updated effective date.

15. Contact and Privacy Requests

For privacy questions, requests to exercise your data-protection rights, or concerns about how your information is handled, please contact DIY Your Biz using the contact information provided on our website.

You may also have the right to lodge a complaint with the Nigeria Data Protection Commission or another competent supervisory authority.